Legal

Terms and Conditions

1. About us and these Terms

Tresbelle Flowers & Coffee ("Tresbelle") is owned and operated by LSB Posh Ventures OPC ("the Company", "we", "us" or "our"), a one person corporation registered in the Philippines, with business address at Baligatan, Ilagan City, Isabela, Philippines 3300.

These Terms and Conditions ("Terms") govern your use of our website and any order or reservation made through it. By using the website or placing an order or reservation, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the website. You may still visit and order at the café.

2. Accounts

• You sign in with your Google account. You are responsible for all activity under your account and for keeping your Google account and devices secure. Sign out on shared devices.
• You must give accurate information, especially your name and a mobile number where we can reach you. We may contact you at that number about your orders and reservations.
• You must be at least 18 years old, or use the website with the consent and supervision of a parent or guardian.
• We may suspend or close an account, or refuse online orders and reservations, if these Terms are broken, if we reasonably suspect fraud or abuse, or if required by law.

3. Online orders

• To go or dine in. You can order in advance to take out at the café, or to have your order ready when you dine in. We do not offer delivery through this website. Dine-in orders are served subject to seating availability. To be sure of a table, please also reserve one.
• Pickup time. Orders may be scheduled within our business hours (6:00 AM to 11:00 PM daily) for today or tomorrow. Pickup times are estimates. During busy periods, preparation may take longer.
• When an order is confirmed. Submitting an order is a request to buy. A contract is formed only when the café accepts it: its status changes from "Order received" to "Being prepared" on your order tracking page. We may decline an order before acceptance, for example if an item is unavailable, the pickup time can't be met, the order appears to be fake, or there is a pricing error. If we decline, we will tell you.
• Order details. Please review your order before submitting. You are responsible for the accuracy of the items, options, notes and pickup time you choose. Your order QR code and tracking page show the details we received.
• Paused ordering. We may temporarily pause online ordering (for example during rush hours, power interruptions or holidays). Orders cannot be placed while ordering is paused.
• Internet Transactions Act. We respect your rights as an online consumer under the Internet Transactions Act (RA 11967). As an online merchant, we may also protect ourselves from fake buyers and fraud: we may require a valid mobile number and a signed-in account, verify orders by calling you, and refuse or cancel any transaction we reasonably believe is fraudulent, fake or placed in bad faith.

4. Prices, payment and receipts

• Prices are in Philippine pesos (₱) and are shown on the website and at the counter. The amount payable is calculated by our system when you place the order. Prices, items and promotions may change at any time, but changes do not affect orders already accepted.
• Payment is made at the counter upon pickup, in cash or through accepted e-wallets such as GCash. We do not collect card or bank details online.
• If an item's price is obviously wrong (for example because of a typing or system error), we are not required to honor it. We will contact you before preparing the order, and you may accept the correct price or cancel at no cost.
• An official receipt or invoice is issued for payments as required by law.
• Payment disputes. Disputes about an e-wallet payment (such as GCash) are handled under the e-wallet provider's own rules. We may share our transaction records with the provider to resolve them. A payment reversal made after you received your order does not cancel the amount you owe.

5. Cancellations, changes and unclaimed orders

• By you: you can cancel an order online from your order tracking page while its status is still "Order received" (pending). Once the café has started preparing it, contact us directly. We may not be able to cancel or change an order already being prepared, especially made-to-order food and fresh flowers.
• By us: we may cancel an order if an item becomes unavailable, for reasons beyond our control, or if we reasonably believe the order is fake, fraudulent or placed in breach of these Terms. We will notify you. Since payment is made at pickup, no refund is needed for orders we cancel before payment.
• Perishable items and unclaimed orders: made-to-order food, specialty drinks and fresh flower arrangements are perishable and are prepared specifically for your order. If an order is not picked up within 2 hours of the selected pickup time, it will be cancelled, and we may dispose of the items for health, safety and quality reasons. Unclaimed items are not replaced, credited or compensated.
• Bad-faith and prank orders: for orders that are fake, placed as a prank or in bad faith, or repeatedly left unclaimed, we may recover the cost of the wasted food, drinks and flowers and other damages, as allowed under the Civil Code of the Philippines. We may also refuse future online orders from the same account, mobile number or device.

6. Our products

• Photos are for illustration. Actual food, drinks and flower arrangements may vary in color, size, garnish and presentation.
• Fresh flowers are natural and seasonal. If a particular flower or color is unavailable, we may substitute flowers of similar style and equal or greater value. We will contact you first if the substitution significantly changes the arrangement.
• Allergens. Our food and drinks may contain, or be prepared with equipment shared with, common allergens such as milk, eggs, nuts, gluten, soy and seafood. Please tell our staff about allergies or dietary needs before ordering. We cannot guarantee that any item is completely free of allergens.
• Please check your order at pickup. Tell our staff right away if anything is missing, incorrect or not as described, so we can make it right.
• Nothing in these Terms limits your rights under the Consumer Act of the Philippines (RA 7394) regarding defective, incorrect or misrepresented products.

7. Promotions

• Promo prices apply only within the stated dates, while supplies last, and only to the items shown.
• Unless stated otherwise, promotions cannot be combined with other promotions or discounts, and have no cash value.
• We may end, change or refuse a promotion at any time if it is abused, used fraudulently or based on an error. This does not affect orders already accepted.

8. Senior Citizen and PWD discounts

• Senior Citizen and PWD discounts are granted under RA 9994 and RA 10754 and their implementing rules. They apply only to purchases for the exclusive use and enjoyment of the senior citizen or person with disability.
• You must present a valid physical Senior Citizen or PWD ID at the counter,. We may decline the discount if the ID cannot be presented, appears invalid, or does not match the person claiming it.
• If an item is already on promotion, you get either the promotional discount or the Senior Citizen/PWD discount, whichever is higher, as provided by law. You don't get both.
• Submitting a false, altered, borrowed or non-matching ID, or repeatedly abusing discount claims, is prohibited. It will result in the discount being refused and the account being closed. We may permanently block the Google account, mobile number and devices involved from ordering online, and report the matter to the proper authorities for action under RA 9994, RA 10754, the Revised Penal Code (falsification and use of falsified documents) and, where applicable, the Cybercrime Prevention Act (RA 10175).

9. Table reservations

• Online reservations require signing in and are for up to 24 guests. For larger groups or events, please contact us.
• A reservation is confirmed only when the café accepts it.
• Please arrive on time. We may release your table if your party has not arrived within 1 hour of the reserved time.
• If you can't make it, please let us know as early as possible. Repeated no-shows may lead us to refuse future online reservations.

10. Acceptable use

When using our website and services, you agree not to:

• place fake, prank or fraudulent orders or reservations, or use someone else's name, number or account without permission;
• give false information, or submit false or altered IDs or documents;
• abuse promotions or discounts;
• try to access staff areas, accounts or data you are not authorized to access, or interfere with the security or operation of the website (including through viruses, bots, scraping or excessive automated requests);
• use the website for anything unlawful, or harass, threaten or abuse our staff or other customers.

We may refuse service, cancel orders or reservations, suspend accounts, and take legal action for any breach. This includes claiming damages under the Civil Code of the Philippines (including the cost of wasted materials and staff time from prank orders, fake accounts or spam submissions), and reporting to authorities under the Cybercrime Prevention Act (RA 10175) and other laws.

11. Intellectual property

• Trademark and trade name. "Tresbelle" and the Tresbelle logo identify our business and are owned by LSB Posh Ventures OPC. An application to register "Tresbelle" as a word mark is pending with the Intellectual Property Office of the Philippines (IPOPHL). Even before registration, our trade name and goodwill are protected under the Intellectual Property Code of the Philippines (RA 8293), including its provisions on trade names and unfair competition. You may not use "Tresbelle", our logo, or any confusingly similar name or logo for any product, service, business name, domain name or social media account without our prior written permission.
• Copyright. The photos, text, menu descriptions, designs and other content on this website are original works owned by or licensed to the Company. They are protected by copyright under RA 8293 from the moment they were created, without the need for registration. You may view the website and share links to it for personal, non-commercial purposes. You may not copy, reproduce, modify, publish or use our content commercially without our prior written permission.
• Unauthorized use may lead to legal action, including claims for damages and injunction.

12. Disclaimers and limitation of liability

• The website is provided "as is" and "as available". We try to keep it accurate and running, but we do not guarantee that it will always be available, uninterrupted or error-free, or that menu information, stock and pickup times shown will always be current.
• To the fullest extent permitted by law, the Company, its owner, officers and staff are not liable for any indirect, incidental, special or consequential loss, including loss of profits, opportunity or data, arising from your use of the website or our services.
• Third-party services and outages. Our website depends on services we don't control, including Google Sign-In, Cloudflare, e-wallet providers, internet and mobile networks, and the local power supply. We are not liable for failed, delayed or lost orders or reservations caused by their outages or errors.
• System errors. If a technical error shows a wrong price, promotion or availability, we may correct it, or cancel the affected orders before they are fulfilled, without liability. We will tell you if your order is affected.
• To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Philippine law, including liability for fraud, bad faith or gross negligence, and your rights as a consumer under the Consumer Act and the Internet Transactions Act (RA 11967).

13. Indemnity

You agree to indemnify and hold harmless the Company, its owner, officers and staff from any claims, losses, damages, penalties and reasonable costs (including attorney's fees) arising from your breach of these Terms, your misuse of the website, or your violation of any law or the rights of another person.

14. Events beyond our control

We are not responsible for delays or failure to fulfill orders or reservations caused by events beyond our reasonable control. These include typhoons, floods, earthquakes and other extreme weather or natural disasters, power interruptions, internet or telecommunication failures, outages of third-party services (such as Google Sign-In, Cloudflare or e-wallet providers), fire, public health emergencies, government orders, and supplier failures. In such cases we may cancel or reschedule affected orders and reservations and will notify you where possible.

15. Complaints and disputes

• If you have a concern about an order, please talk to our staff at the counter or contact us (see Section 17). We will try to resolve it promptly and in good faith.
• These Terms are governed by the laws of the Republic of the Philippines.
• Any case arising from these Terms or your use of our website or services shall be filed exclusively in the proper courts of Ilagan City, Isabela, to the exclusion of all other courts. This is without prejudice to your right to file a consumer complaint with the Department of Trade and Industry, or to use small claims procedures, where the law allows.

16. General

• Changes. We may update these Terms from time to time. The updated version will be posted on this page and applies from then on. It does not apply to orders or reservations already accepted. Continuing to use the website after an update means you accept the updated Terms.
• Severability. If any part of these Terms is found invalid or unenforceable, the rest stays in full force and effect.
• No waiver. If we don't enforce a right or provision, that doesn't waive it.
• Entire agreement. These Terms, together with our Privacy Policy and any terms shown at checkout, are the entire agreement between you and us about the use of the website.
• Assignment. We may transfer our rights and obligations under these Terms in connection with a sale, merger or reorganization of the business.

17. Contact us